This page will display any network services or connectivity problems being experienced by Genuous.net at this time and in the past. If you have any further questions about a problem area and how it affects you, please feel free to contact the customer service department.

If you have any questions, send an e-mail to customerservice@Genuous.net.


Existing Issues
6/8/2009
Orangeville, ON PoP Going Off-Line Today
The Orangeville, ON POP number in Canada is going off-line today. If you were using this number, please consult the list of alternative access numbers to find a replacement. Everyone should have an alternative access number available, no one should lose coverage.

3/4/2008
Level3 issues
There appears to be an issue with the Level3 network right now in the midwest from Texas to Arkansas, on up to Kansas, Indiana, and Ohio. We have already contacted the vendor and have a ticket open with them, but they do not have any further details on the issue yet.

12/27/2007
Logan Ohio Access Number Issue
Several access numbers in Logan Ohio are down and returning dead air.

1/11/2010
Phishing Emails
There are many Phishing emails going around currently. Please have end users with Google report them if they are complaining about them. As per Google''s help instructions:

http://mail.google.com/support/bin/answer.py?hl=en&answer=29381

Also for US customers, they can report them to the government at:

http://www.us-cert.gov/nav/report_phishing.html

No escalation is needed.



 
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  Onward...
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  Did you know...?
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Trivia Byte of The Day Feed

Dimitri Tiomkin wrote High Noon's prize-winning musical score. Asked in an interview how a Russian-born concert pianist could write Western music, Tiomkin had a quick reply. "Did Strauss," he inquired hotly, "have to be an Olympic swimmer to write The Blue Danube?"
  Historical Facts...
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Today In History

December 1, 1990

Engineers digging a railway tunnel under the Channel broke through the last dividing rock and joined Britain to mainland Europe for the first time since the Ice Age.